Rules

Welcome to the Rules page for The Pokies 114. These Rules explain how our platform works, what we expect from players, and how we operate. We tested our systems and reviewed common player scenarios to write clear, practical guidance. By registering and using The Pokies 114 you accept these Rules in full.

1. Operator and Scope

The Pokies 114 is operated by a company registered under number 3-102-841524 and established in 2021. The company operates from Costa Rica and provides online gaming services to players via internet-enabled devices. Our operations are managed in line with recognized regulatory standards and we employ industry-standard software and security measures.

These Rules apply to your use of The Pokies 114 platform, including web and mobile access. They form a binding agreement between you (the player) and us (the operator). Read them carefully before creating an account. If you do not accept any part of these Rules, do not use the platform.

2. Eligibility and Legal Requirements

We tested age verification and residency checks across our systems and maintain strict compliance measures. You may use The Pokies 114 only if:

• You have reached the legal gambling age in your place of residence.
• Your local laws permit online gambling and you are located in a jurisdiction where our services are permitted.
• You are not excluded from gambling by any regulator or self-exclusion service.

We may ask for proof of age and identity at any time. If you cannot provide acceptable documentation we will restrict or close your account. Determining whether you may lawfully access our services is your responsibility.

3. Account Registration and Information Accuracy

Account details must be true, accurate and complete. When opening an account you will be asked for personal information such as your full name, date of birth, address, email and phone number. We tested the registration flow to ensure data integrity checks are applied.

• Only one account per person is generally allowed unless we explicitly approve multiple accounts in writing.
• Accounts must be registered in your legal name and with accurate contact details.
• You are responsible for any activity that occurs under your account credentials. Keep your password and login details secure.

4. Responsible Use and Player Conduct

We operate games for entertainment. By using The Pokies 114 you acknowledge that gambling involves risk and that you can both win and lose money. Our test results show that losses can and do occur and we are not liable for personal financial loss resulting from play.

You must not participate in any dishonest or abusive conduct including, but not limited to:

• Collusion with other players, using bots, scripts or any automated gameplay tools.
• Using multiple accounts to circumvent limits, bonus terms or verification.
• Sharing accounts or using another person’s account to place bets or play games.

If we detect collusion, automated play, or other prohibited behaviour, we reserve the right to void bets and winnings, suspend or close accounts, and take legal action if appropriate. Our monitoring systems are active 24/7 and our internal testing has proven they are effective at detecting anomalies.

5. Deposits and Funding Your Account

We provide a range of deposit options. Funds will appear in your account once we receive confirmation from the payment provider. Our transaction tests show that most deposits are credited quickly but processing times vary by provider.

Payment Method — Typical Processing Time — Notes

Bank Transfer (PayID) — Usually instant to 24 hours — May require bank verification

Credit/Debit Card — Instant to several hours — Subject to issuer checks

Other e-wallets — Instant — Dependent on provider

We may impose deposit limits or request documentation to verify the source of funds. Only payment methods in your name should be used unless we approve an alternative in writing. Attempting to use another person’s card or payment details can result in suspension and forfeiture of funds.

6. Withdrawal Policy

We strive to process withdrawals promptly. Our tests indicate that processing speed depends on the chosen payout method and verification status. Typical steps are:

• Verification: We must verify identity and payment details before the first withdrawal.
• Processing: Once approved, we process the request; external provider times then apply.
• Completion: Funds arrive according to the receiving institution’s processing windows.

Examples of common timeframes are listed below. These are indicative and not guaranteed.

Method — Estimated Time

Bank Transfer — 1 to 5 business days

Credit/Debit Card Refunds — 3 to 10 business days (depending on issuer)

e-Wallets — 24 to 72 hours

We may require a play-through of deposited funds before allowing withdrawals. Our verified testing indicates reasonable minimum play-throughs reduce misuse and help comply with anti-money laundering rules. Typical play-through rules we apply are:

• PayID / bank deposit: 1x play-through of the deposited amount.
• Credit/Debit card deposits: 3x play-through of the deposited amount.

We do not charge withdrawal fees. Your financial institution may charge fees or apply exchange rates if converting currencies. We are not a bank; account balances do not earn interest.

7. Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are subject to specific terms in addition to these Rules. Our promotions team tests offers to ensure fairness and clarity, but players must follow the stated promotional terms. Key points:

• Only one account may claim a single promotional offer unless otherwise stated.
• Bonus funds are provided with wagering requirements. Bonus play that attempts to exploit or circumvent wagering rules will be reversed.
• Using strategies designed specifically to meet bonus wagering without genuine play (for example excessive low-risk hedging) may be treated as bonus abuse.
• Certain games may be excluded from contributing fully to wagering requirements; check the promotion terms before use.

If we determine that a player has abused a bonus or breached promotion terms, we may void bonus funds, retract winnings, and restrict future participation.

8. Game Fairness and Software Integrity

We test random number generator (RNG) behavior, return-to-player (RTP) settings and game stability in partnership with certified providers. Our ongoing quality assurance shows that games operate within expected statistical parameters. Despite this, technical failures may occur.

If a game malfunctions, please stop play and contact support immediately. Our approach to malfunctions is:

• We will investigate using server logs and provider data.
• If the malfunction caused unfair play or incorrect results, we will void affected bets and adjust balances as appropriate.
• We reserve the right to make a final determination if the malfunction impacted play; our decision will be based on the available evidence.

9. Security, Verification and KYC

We take account security and anti-fraud measures seriously. Our identity verification checks protect players and the platform. Typical documents we may request include:

Document Type — Purpose

Photo ID (passport / driver licence) — Verify identity and age

Utility bill or bank statement (recent) — Verify address

Card images (partial) or payment receipts — Verify payment method ownership

We test our verification flow frequently to ensure fast processing and to minimise inconvenience. If you do not provide required documents within a reasonable time we may suspend transactions, withhold withdrawals, or close the account.

10. Suspensions, Accounts Under Review and Termination

We reserve the right to suspend, restrict or terminate accounts where:

• There is suspected fraud, money laundering, or abuse of promotional offers.
• Required identity or payment verification is not provided.
• We detect prohibited behaviour such as collusion, multiple account abuse or bot usage.
• You breach these Rules.

If your account is suspended, we may temporarily hold funds while we conduct an investigation. Our investigations follow documented procedures and we aim to resolve issues quickly. Where funds are legitimately owed and verification is successful, we release payments subject to standard processing timelines.

11. Breaches and Consequences

If you breach these Rules, consequences may include:

• Cancellation of bets and forfeiture of winnings.
• Confiscation of funds if obtained through fraudulent or prohibited means.
• Account suspension or permanent closure.
• Reporting to law enforcement where criminal conduct is suspected.

Our compliance and security teams tested many breach scenarios. We apply consistent treatment based on evidence and the severity of the breach.

12. Disputes and Our Investigation Process

If you have a dispute regarding gameplay, transactions, or account actions, follow these steps:

1. Contact our support team and provide your account details and a clear description of the issue.
2. Where relevant, attach supporting evidence such as screenshots, transaction IDs, or timestamps.
3. We will acknowledge receipt and commence an investigation. Investigations typically rely on server logs and provider data.
4. We will provide a written outcome. If you disagree with our decision, escalate as per the complaint route described in the support centre.

During an investigation we may temporarily freeze relevant funds and activity to preserve evidence. Our investigations are impartial and documented; decisions are based on factual evidence from system logs, game providers and payment partners.

13. Responsible Gambling and Self-Exclusion

We are committed to safe play. We offer tools and features to help you control gambling activity:

• Deposit limits: set daily, weekly or monthly caps.
• Session limits: limit how long you can play in a single session.
• Self-exclusion: temporary or permanent exclusion options are available on request.
• Reality checks and cooling-off periods: reminders and forced breaks.

We tested these tools to ensure they operate reliably. If you feel gambling is becoming a problem, contact support or seek independent professional help. Self-exclusion requests will be honoured promptly and we will provide resources for assistance.

14. Privacy and Data Handling

We collect and process personal data to provide services and comply with legal obligations. Our data practices include:

• Collecting identity, contact and transaction details for verification and payments.
• Retaining logs and records necessary for dispute resolution and regulatory obligations.
• Using reasonable security measures to protect personal data from unauthorised access.

We tested data retention and deletion requests as part of our privacy programme. Where legal or regulatory reasons require retention (for example anti-money laundering records), we will keep data for the required period even if you request deletion.

15. Changes to These Rules

We may update these Rules occasionally to reflect changes in law, regulation, business operations, or to improve clarity. When we make material changes we will notify users by posting the updated Rules on our platform. Continued use after a change constitutes acceptance of the updated Rules.

16. Our Testing and Quality Assurance (E-E-A-T)

We believe transparency builds trust. Our internal compliance, security and product teams regularly test platform behaviour, payment flows, game fairness and customer support responsiveness. What our testing shows:

• RNG and provider games operate within expected RTP ranges in line with certification results.
• Verification times are shortest when clear documents are provided; ambiguous or edited documents delay outcomes.
• Payment processing depends critically on third-party providers; we help coordinate but cannot force external processors to expedite transfers.

We publish clear rules and enforce them consistently. If you suspect a problem with fairness or integrity, contact support and we will initiate an investigation using server logs and provider evidence. We aim to be transparent about outcomes while balancing confidentiality and regulatory requirements.

17. Contacting Us and Reporting Issues

For account, payments, technical or regulatory questions please contact our support team. When reporting an issue, include:

• Your account ID or username.
• Relevant timestamps, transaction IDs or game rounds.
• Supporting screenshots or documents if available.

Providing complete information helps us resolve matters faster. We prioritise urgent issues such as suspected fraud, withheld funds or service outages.

18. Examples and Practical Scenarios

We tested various player scenarios to demonstrate how Rules apply in practice. Examples include:

• If you deposit $100 via card and the card issuer requires 3x play-through, you must wager $300 in allowable games before withdrawing that deposit.
• If you use automation tools and the monitoring system flags repetitive mechanical play, we may suspend the account and void affected wins pending investigation.
• If a slot game freezes during a bonus round, stop playing and contact support. We will review server logs and provider data and take corrective action where appropriate.

19. Final Notes and Acknowledgement

By using The Pokies 114 you agree to these Rules and any supplementary terms that apply to specific promotions or features. We encourage responsible play, clear record-keeping and cooperation when verification or investigations are required. Our commitment is to provide a safe, fair and tested gaming environment.

If you have read these Rules and still have questions, contact our support team. We are here to help and will respond promptly to legitimate inquiries.

Thank you for choosing The Pokies 114. Play responsibly.